Existens Shop Online

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EXCHANGES

We regret that at this time we are unable to offer exchanges. This is something that will be available as soon as possible. We apologise for any inconvenience.

 

Can I exchange an item?

We do not accept or process exchanges. Please return your original purchase and place a separate order for an alternative product.

Are duties and taxes refundable on my return?

Duties and taxes are non-refundable for returned merchandise.  We will refund your credit card for the total merchandise price you originally paid.  Any shipping charges paid on the original order are non-refundable for returned merchandise. 

How long does it take to get my refund?

 

Please allow up to three (3) days for delivery of your return package to our warehouse.  We attempt to process all returns within 48 hours (business days) of receipt into our warehouse.   It may take up to 30 days after we process your return for your bank to refund your credit card.

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Location Store

3 7 Vo Truong Toan, An Phu Ward, District 2, Ho chi minh city, Vietnam. 

  • +84-083 5194 653
  • +84-083 5194 653

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