Existens Shop Online

Service client: 083 5194 653
Bag empty
 
 

Refund

How Long Will It Take To Process My Refund?

 

If you would like to return an item, you have 7 days to send it to us. We will refund you within 21 days of the day the parcel was returned. We will refund you if the product is faulty within the stated returns period or is faulty.

In all cases, the items returned must be in their original condition. Al goods will be inspected on return. Any items which are returned with marks or soilage on, or which have been used cannot be refunded,  and our Customer Care team will email you to let you know that we are unable to do so.

If the product is faulty we will refund deliver charse as well, unless there are more than one  item returned.

Return your parcel via 2ND Class post at your local Post Office and obtain proof of postage. Please retain your receipt for your records. Your original postage payment will not be refunded on return of items.

Once we receive your item/s, we will inspect and process the return which may take up to 14 days.

As soon we are confident that the goods have been returned in their original condition we will process a refund.

Any refund will automatically be issued to the card used to make the original purchase,... from which the purchase was made. But please contact us only if the 14 days have passed and you have not received a refund.

 

How Can I Contact You?

 

Please visit our Contact Us page for details of how to get in touch.

You are here: Home Customer Services Refund

Location Store

3 7 Vo Truong Toan, An Phu Ward, District 2, Ho chi minh city, Vietnam. 

  • +84-083 5194 653
  • +84-083 5194 653

Newsletter

JA Twitter Module